<rss version="2.0"><channel><title>Customer Velocity Knowledge Base</title><link>http://helpdesk.customervelocity.com/?cid=2987</link><item><title>Alert Notifications</title><link>http://helpdesk.customervelocity.com/article.aspx?cid=2987&amp;aid=11663</link><description>


If the Task is assigned to you, but modifed by another Associate, then you can receive a notification by email. To enable the notification, cli</description><category>Email</category><category /><pubDate>9/26/2011 11:22:05 AM</pubDate><ttl>1440</ttl></item><item><title>Convert PDF to JPG</title><link>http://helpdesk.customervelocity.com/article.aspx?cid=2987&amp;aid=7048</link><description>You can easily convert PDF documents into JPG pictures&amp;nbsp;the program found&amp;nbsp;at http://www.pdfjpg.com/ and then insert them into your Lead Velo</description><category>General Questions</category><category>Email Campaigns</category><category>Email</category><category /><pubDate>3/25/2011 9:53:06 AM</pubDate><ttl>1440</ttl></item><item><title>Convert PDF to JPG</title><link>http://helpdesk.customervelocity.com/article.aspx?cid=2987&amp;aid=7048</link><description>You can easily convert PDF documents into JPG pictures&amp;nbsp;the program found&amp;nbsp;at http://www.pdfjpg.com/ and then insert them into your Lead Velo</description><category>General Questions</category><category>Email Campaigns</category><category>Email</category><category /><pubDate>3/25/2011 9:53:06 AM</pubDate><ttl>1440</ttl></item><item><title>Convert PDF to JPG</title><link>http://helpdesk.customervelocity.com/article.aspx?cid=2987&amp;aid=7048</link><description>You can easily convert PDF documents into JPG pictures&amp;nbsp;the program found&amp;nbsp;at http://www.pdfjpg.com/ and then insert them into your Lead Velo</description><category>General Questions</category><category>Email Campaigns</category><category>Email</category><category /><pubDate>3/25/2011 9:53:06 AM</pubDate><ttl>1440</ttl></item><item><title>How does the Unsubscribe feature work?</title><link>http://helpdesk.customervelocity.com/article.aspx?cid=2987&amp;aid=3063</link><description>When someone clicks the unsubscribe link at the bottom of&amp;nbsp;emails sent out from LeadVelocity,&amp;nbsp;they are taken to a page where they can unsubs</description><category>Email Campaigns</category><category>Email</category><category /><pubDate>3/1/2011 9:43:06 PM</pubDate><ttl>1440</ttl></item><item><title>How does the Unsubscribe feature work?</title><link>http://helpdesk.customervelocity.com/article.aspx?cid=2987&amp;aid=3063</link><description>When someone clicks the unsubscribe link at the bottom of&amp;nbsp;emails sent out from LeadVelocity,&amp;nbsp;they are taken to a page where they can unsubs</description><category>Email Campaigns</category><category>Email</category><category /><pubDate>3/1/2011 9:43:06 PM</pubDate><ttl>1440</ttl></item><item><title>I sent an email, but it is not showing up in the History tab.</title><link>http://helpdesk.customervelocity.com/article.aspx?cid=2987&amp;aid=6052</link><description>If the "Can Contact By Email" checkbox is unchecked, the Lead Velocity system will not allow you to email that Contact.&amp;nbsp; This most likely occure</description><category>Email Campaigns</category><category>Email</category><category /><pubDate>3/1/2011 9:42:41 PM</pubDate><ttl>1440</ttl></item><item><title>I sent an email, but it is not showing up in the History tab.</title><link>http://helpdesk.customervelocity.com/article.aspx?cid=2987&amp;aid=6052</link><description>If the "Can Contact By Email" checkbox is unchecked, the Lead Velocity system will not allow you to email that Contact.&amp;nbsp; This most likely occure</description><category>Email Campaigns</category><category>Email</category><category /><pubDate>3/1/2011 9:42:41 PM</pubDate><ttl>1440</ttl></item><item><title>Add the Lead Velocity lead entry form to your website.</title><link>http://helpdesk.customervelocity.com/article.aspx?cid=2987&amp;aid=5156</link><description>
You will need access to edit pages on your website.&amp;nbsp; You may need to consult your Website Administrator.&amp;nbsp; Customer Velocity provides you</description><category>Import/Export</category><category /><pubDate>1/25/2011 2:41:33 PM</pubDate><ttl>1440</ttl></item><item><title>How do I change my email address?</title><link>http://helpdesk.customervelocity.com/article.aspx?cid=2987&amp;aid=3281</link><description>To update your Primary Email Address which is used by the system to send out your emails, click on the "My Details" link at the bottom left of Lead V</description><category>General Questions</category><category /><pubDate>10/20/2010 2:15:58 PM</pubDate><ttl>1440</ttl></item><item><title>New Feature: Lead Velocity Users can now receive Unsubscribe/Re-subscribe Notifications from Contacts</title><link>http://helpdesk.customervelocity.com/article.aspx?cid=2987&amp;aid=3133</link><description>To receive Unsubscribe and Re-subscribe Notifications, follow these steps:

Click on "My Details" in Lead Velocity.
Enter your Text Page email add</description><category>Release Notes</category><category /><pubDate>10/13/2010 10:22:54 PM</pubDate><ttl>1440</ttl></item><item><title>Lead Email Format Example</title><link>http://helpdesk.customervelocity.com/article.aspx?cid=2987&amp;aid=3123</link><description>The format for sending emails to your LeadVelocity Lead Email address should be in PLAIN TEXT and look similar to the below example:-----------BEGIN</description><category>Import/Export</category><category /><pubDate>10/12/2010 4:57:29 PM</pubDate><ttl>1440</ttl></item><item><title>I created an email letter for a Contact (they had no email address), but the system did not save it.  Why?</title><link>http://helpdesk.customervelocity.com/article.aspx?cid=2987&amp;aid=3110</link><description>If the Contact does not have&amp;nbsp;a primary&amp;nbsp;email address, the system will ignore it and it will not send/save the email.&amp;nbsp; Try clicking Pri</description><category>General Questions</category><category /><pubDate>10/11/2010 3:31:35 PM</pubDate><ttl>1440</ttl></item></channel></rss>

